Fraud, Personalization and Women in Banking: An Overview of Q2 Connect

The annual conference didn't disappoint. We look at Q2's Engage product suite, fraud prevention, a great women in banking panel, and one bank's struggles with ITMs.

Hello from Austin, Bank Slaters!

I’m writing this newsletter from the sold-out Q2 Connect conference, where I am spending a couple of days rubbing elbows with bankers, credit union executives, and a roster of fintechs looking to reshape the financial services landscape. I’m also trying to put down my fair share of brisket while in town.

We’ve been busy setting up guests for the second season of our Convos series. We have some great people lined up, including Ed Francis from InBank, Brad Elliott from Equity Bank, and Krista Snelling from Santa Cruz County Bank. Premium subscribers get advanced access to the podcast — another great reason to upgrade!

I recently appeared on the Breaking Banks podcast with Jason Henrichs to discuss fintech partnerships, the landscape of bank technology, consent orders, and AI. It was great talk — now I just need to coax Jason into joining our Convos series.

I also contributed an article for Bank Director’s FinXTech that looks at the CFPB’s open banking proposal, evaluating the need for an API standard and concerns about securely transferring data.

Let’s talk about some of the highlights from Q2 Connect.

I connected with Dallas Wells, senior vice president of product strategy at Q2, to discuss the company’s recently launched Engage product suite. The objective is to allow banks and credit unions to create personalized experiences to acquire, onboard, and service customers and members. Financial institutions can isolate a variety of criteria, including demographics and behavior patterns, to determine what services to promote (and the order by which they are promoted).